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Job Opening
We are currently looking for
Job Description:
- Outbound calls for surveys, lead generation, event invitation and/or sales
- Inbound calls to resolve customer queries or close lead/sales
- Data entry to update customer relationship management (CRM) software
- Respond to emails
- Create reports using Microsoft Office and Google Drive
- Meet service level agreements set forth
- Perform other duties as assigned
Qualifications:
- Excellent English communication skills
- Typing Speed: at least 40WPM
- Ability to work under pressure
- Ability to multitask, prioritize and manage time efficiently
- Customer orientation and ability to adapt and respond to different types of personalities
- Intelligent
- No BPO experience required; fresh graduates are welcome to apply
Job Description:
- Develop a schedule to assess training needs
- Conduct employee surveys and interviews
- Consult with other trainers, managers, and leadership
- Track and compile collected data
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies, initiatives, and materials
- Test and review created materials
- Maintain a database of all training materials
- Instruct employee training and onboarding
- Conduct training through new materials
- Review employee performance and learning
Qualifications:
- Bachelor&s degree in education, business, human resources, information technology, or related field
- Two (2) years& previous experience as a trainer, corporate training specialist, or related position
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Strict adherence to company philosophy/mission statement/sales goals
- Strong project management skills with the ability to supervise multiple projects
- Good interpersonal skills and communication with all levels of management
- Organized and able to create multiple timelines
- Able to multitask, prioritize, and manage time efficiently
- Excellent leadership, team building, and management skills
- Excellent verbal and written communication skills
- Able to analyze problems and strategize for better solutions
*Preferably a resident of Batangas City or willing to travel to Batangas City if needed
Job Description:
- Process timesheet for payroll
- Monitor and process employee's company and government requirements and benefits
- Manage on boarding and off boarding of employees
- Uses quality monitoring data management system to compile and track performance at team and Individual level
- Assist the HR Head in the organizational and space planning and analyses;
- Work hand in hand with the HR Head to collate the data necessary for the performance management and improvement systems and programs to be implemented by the HR Department.
- Participate in the implementation of regulatory compliance and reporting
- Contribute in policy development and documentation
- Act in programs for employee relationship management
- Contribute to the development and smooth flow of company-employee communication
- Adhere and assist in facilitating programs for employee safety, welfare, and wellness education
- Monitors formats and quality standards
- Utilize and manage HR software which collects and organizes all the information gathered throughout the employee life cycle from hiring, onboarding, preparing compensation, building culture, etc.
- Participates in meetings with the management
- Perform other duties as assigned
Qualifications:
- Has completed Bachelor's degree in Psychology, Human Resource Management or equivalent course
- Has at least 1 year experience as HR Staff
- Has high level of integrity
- Has excellent communication and organizational skills
- Can work with minimal supervision
- Solid time management skills
- Must be able to effectively deal with people at all levels
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
- Has an experience processing employee&s government mandated benefits such as SSS, PhilHealth and Pag-ibig
Job Description:
- Mediate in any concerns between an associate and the management
- Attend and provide solutions to associate concerns after the respective department level
- Maintain compliance and update the company rulebook according to applicable labor laws
- Issue appropriate notices as deemed necessary in matters involving an associate violation
- Strict adherence to due process on the implementation of sanctions and penalties
- Conduct and document coaching sessions for associate motivation and empowerment
- Conduct due diligence on incoming and outgoing correspondences or any information that may affect the operations, human resources and the business as a whole
- Exercise risk management at all times
- Safe keep important company documents and files
- Strategize and apply action plans that will positively affect associate engagement towards company programs and initiatives
- Screen and interview candidates for key positions
- Assist leaders in the conduct of company wide meetings and assemblies from alignment of steps and agenda to make particular project or program successful for company development
- Implement approved associate benefits and compensation structures for the associates
- Provide reminders and precautionary measures on potential risks that may be detrimental for the business
- Be updated with the regulatory compliances of the government
- Assist in training needs analyses for all associates except new hires
- Implementation of training bonds for every training attended by associates
- Contribute in values formation for a more harmonious working environment for the associates and the company as well
- Perform other duties as assigned
Qualifications:
- Degree in Psychology, Behavioral Science and equivalent
- Remarkable years of experience working in organizational development for operations in organizational and/or functional business units
- Very keen on details
- Verbal and written communication skills
- Proficient with Microsoft Office or related software
- Excellent presentation and facilitator skills
- Knowledgeable with a variety of multimedia training platforms and methods
- Ability to design and implement effective training and development
- Excellent leadership skills
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